A: We support individuals in over 200 jurisdictions.
Q: Is there a cap on the number of Tokensoft accounts?
A: No - there is no limit, but creating multiple accounts for the same person is strictly prohibited.
Q: What can I do if I represent an entity or my region isn’t available?
A: Let us know you are interested and check back soon: our compliance team is adding support for new investor types and regions.
Q: I participated in Tokensoft-powered events prior to November 16, 2021: do I have a Tokensoft account?
A: Yes. Your account still has the same features, and now you can now log in with your existing account credentials at https://onboard.tokensoft.io to verify your identity and participate in upcoming events more easily.
Q: Why do you need to verify my identity?
A: We collect this information to meet compliance obligations and help determine your eligibility for specific events.
Q: Why is my identity verification under review?
A: Most checks are completed within minutes but occasionally accounts require additional review which can take 24 to 48 hours.
Q: What happens if my identity verification fails?
A: If you submitted accurate information and believe an error has been made, please reach out to [email protected]. Our compliance team will make the final determination on your eligibility for a Tokensoft account.