Follow these KYC best practices to prevent increased processing time or risk of KYC failure
  1. 1.
    When filling out your contact information and Date of Birth, ensure your information matches exactly what is printed on your ID document
    • If there is both latin text and other characters for your name, the Latin text is preferred
    • Any discrepancies between your ID and the information you provide will significantly increase processing time and/or risk of KYC failure
  1. 1.
    Confirm your ID document is supported list of supported documents
  2. 2.
    DO NOT submit scanned documents or copies. Only LIVE photos of your documents will be accepted and eligible for processing
  3. 3.
    DO NOT submit a EXPIRED ID
  4. 4.
    DO NOT alter your ID including covering up parts of your ID
  1. 1.
    DO NOT submit scanned photos or a picture of a picture. Only LIVE photos / selfies will be accepted and eligible for processing.
  1. 1.
    In most cases, KYC decisions are final. However, if you have previously passed for a Tokensoft Powered Event or made a mistake, you can submit a request.
  2. 2.
    Passing KYC for one event does not guarantee that you qualify for another. Each project has their own KYC policies, procedures, risk tolerance, and geographical restrictions.